Privacy Policy

Privacy Policy for James Hope Therapy

Effective Date: September 22, 2025

At James Hope Therapy, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Details: Name, address, phone number, email address.
• Health Information: Information related to your health, including mental health history, treatment plans, assessments, and records.
• Payment Information: Billing details and payment history.
• Communication: Any correspondence between you and us (emails, phone calls, etc.).

This information is necessary to provide the services you request and ensure effective treatment.

2. How We Use Your Information

• To provide counselling services: Including therapy sessions, assessments, and treatment planning.
• To manage appointments: Scheduling, reminders, and follow-ups.
• To process payments: For services rendered.
• To improve services: We may use anonymized data to improve our services; no personally identifiable information is shared externally without your consent.
• Legal compliance: We may disclose your information if required by law (e.g., subpoena or legal investigation).

3. How We Protect Your Information

We implement appropriate technical and organizational measures—such as encryption, secure storage, and access controls—to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4. Sharing Your Information

• With your consent: When you request or agree to share your information with another healthcare provider, family member, or legal representative.
• Service providers: Trusted third parties who assist in billing, data storage, or other operations—bound by confidentiality agreements.
• Legal obligations: When required by law or to protect the rights, property, or safety of James Hope Therapy, our clients, or others.

5. Your Rights

Under applicable laws, you have several rights concerning your personal information, including:

• Access – Request a copy of your personal data.
• Correction – Request correction of any inaccuracies.
• Deletion – Request deletion of your information under certain conditions.
• Withdrawal of Consent – You may withdraw consent, though this may affect service provision.
• Objection to Processing – You can object to specific types of processing, such as marketing communications.

To exercise these rights, please contact us at jameshopetherapy@gmail.com.

6. Cookies and Tracking Technologies

We may use cookies or similar technologies on our website to:

• Improve your user experience.
• Monitor website usage and performance.

You can disable cookies through your browser settings, but this may affect certain features.

7. Children’s Privacy

Our services are intended for adults only. We do not knowingly collect information from individuals under 18. If we learn that a child’s information has been collected, it will be deleted promptly.

8. International Transfers

If you are outside Canada, your data may be transferred and processed in other countries with different data protection laws. By using our services, you consent to these transfers.

9. Retention of Data

We retain personal information as long as necessary to fulfill the purposes for which it was collected, including legal or accounting requirements. Once no longer required, data is securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Effective Date.” Please review it regularly.

11. Contact Us